Terms & Conditions

1. Definitions & Introduction

1.1. Definitions

• "Platform" means the website transferbnb.com, including any mobile application or sub-domain operated by Transfer BNB.
• "Transfer BNB", "Company", "we", "us", or "our" refers to SIA Transfer BNB, a limited liability company registered in the Republic of Latvia, registration number 40203599093, VAT number LV40203599093.
• "Client", "you", or "your" refers to any individual or legal entity who books a Transport Service through the Platform.
• "Partner" or "Carrier" refers to an independent, professional third-party transport provider registered on the Platform who performs the Transport Service.
• "Transport Service" or "Transfer" refers to the passenger transportation service between a designated pickup and drop-off location, as specified in the Booking Confirmation.
• "Booking Confirmation" is the official confirmation issued by Transfer BNB via email upon successful booking and payment, containing all relevant details of the Transfer.
• "Transfer Price" means the total price payable by the Client for the Transport Service, as displayed at the time of booking.

1.2. Agreement

By completing a booking through the Platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to any part of these Terms, you must not use the Platform or make a booking.

These Terms & Conditions, together with your Booking Confirmation and our Privacy Policy, constitute the entire agreement between you and Transfer BNB regarding your use of the Platform and the booking of Transport Services.

1.3. Amendments

Transfer BNB reserves the right to amend these Terms & Conditions at any time. Changes will be published on the Platform with an updated revision date. Continued use of the Platform after such changes constitutes acceptance. Changes do not affect bookings already confirmed before the date of amendment.

1.4. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts to make a booking. Minors may travel as passengers only when accompanied by an adult. By making a booking, you confirm that you meet these requirements and that you have authority to accept these Terms on behalf of all passengers listed in the booking.

2. About Transfer BNB

2.1. Role of Transfer BNB

Transfer BNB operates a digital booking platform that connects Clients with independent Partners who provide Transport Services. Transfer BNB acts solely as an intermediary and is not a transport provider, licensed carrier, or operator of vehicles.

When you complete a booking through the Platform, you enter into a direct contractual relationship with the Partner assigned to fulfil your Transfer. Transfer BNB is not a party to the transport contract between you and the Partner.

2.2. Acknowledgements

By using the Platform, you acknowledge and agree that:

• Transfer BNB does not own, operate, or manage any vehicles and does not employ any drivers;
• The Partner is solely responsible for the execution, quality, safety, and legality of the Transport Service;
• Drivers engaged by Partners are not employees or agents of Transfer BNB;
• Transfer BNB facilitates communication, processes payments, and coordinates bookings, but does not control or supervise the actual transport;
• Transfer BNB shall not be liable for the acts or omissions of any Partner or their drivers during the provision of Transport Services.

2.3. Quality Commitment

Although Transfer BNB does not directly provide Transport Services, we are committed to maintaining high service standards. We carefully select Partners, monitor service quality through client feedback and ratings, and take appropriate action where standards are not met, including temporary or permanent suspension of Partner access.

3. Booking Procedure

3.1. Placing a Booking

To book a Transfer, follow the booking procedure on the Platform. You must provide accurate information including: pickup and drop-off locations, date and time, number of passengers, luggage details, and any special requests. All bookings must be placed at least 24 hours before the scheduled pickup time, unless otherwise indicated on the Platform.

3.2. Booking Confirmation

After successful payment, Transfer BNB will issue a Booking Confirmation to the email address provided during the booking process. The Booking Confirmation serves as your voucher and contains all relevant details including the Partner's contact information. You must present or have available the Booking Confirmation for both outward and return transfers.

3.3. Accuracy of Information

It is your responsibility to verify the accuracy of all information in the Booking Confirmation, including travel times, locations, flight numbers, and contact details. You must inform us of any errors promptly. Transfer BNB shall not be held responsible for issues arising from incorrect or incomplete information provided by the Client at the time of booking.

3.4. Contact Details

Upon successful booking and payment, full Partner contact details (driver name, phone number) will be provided to you, and your contact details will be shared with the Partner. Prior to payment, only limited booking details are visible. For any communication regarding your booking, we recommend using the Platform's internal messaging system where possible. You may also contact our support team at info@transferbnb.com.

4. Prices & Payment

4.1. Pricing

The Transfer Price displayed on the Platform at the time of booking is the price you will pay. Prices may vary based on route, vehicle type, number of passengers, date, and time. Transfer BNB reserves the right to update prices at any time, but price changes do not affect bookings already confirmed.

4.2. Payment

Full payment of the Transfer Price is required at the time of booking. Payment is processed securely through Stripe, our third-party payment processor. Transfer BNB does not store your full credit or debit card details. The payment methods accepted are displayed during the booking process.

4.3. Currency

Prices are displayed in the currency indicated on the Platform. Your bank or card issuer may apply currency conversion fees if your payment currency differs from the displayed currency. Such fees are your responsibility.

4.4. Vehicle Substitution

Depending on availability, the vehicle selected at the time of booking may be replaced by a vehicle of equal or larger capacity, or by multiple vehicles if necessary. If the service is performed with a higher-class vehicle, the original booked price applies. In exceptional cases, a lower-class vehicle of adequate capacity may be used, in which case the price difference will be refunded.

4.5. Taxes

The Transfer Price includes the cost of the Transport Service. The Partner is solely responsible for all taxes, duties, and fiscal obligations arising from the provision of the Transport Service. Transfer BNB does not collect or remit taxes on behalf of Partners or Clients in relation to Transport Services.

5. Cancellation & Refunds

5.1. Cancellation by the Client

You may cancel a confirmed booking by contacting Transfer BNB or through the Platform. The following cancellation terms apply:

• Free cancellation is available up to 24 hours before the scheduled pickup time. A full refund of the Transfer Price will be issued.
• Cancellations made less than 24 hours before the scheduled pickup time are subject to a 100% cancellation fee. No refund will be issued.

5.2. Peak Date Exceptions

For bookings on the following peak dates, an extended 72-hour cancellation window applies:

• The last Saturday of the year;
• The first Saturday of the new year;
• The first three Saturdays in February.

For peak date bookings, a 100% cancellation fee applies for cancellations made less than 72 hours before the scheduled pickup time.

5.3. Changes to Bookings

If you wish to amend your booking (date, time, pickup or drop-off location, number of passengers, etc.), please contact us as soon as possible. Changes are subject to availability and may result in a revised Transfer Price. A change to essential booking terms may be treated as a cancellation of the original booking and a new booking at the applicable price. Changes requested less than 24 hours before the scheduled pickup time cannot be guaranteed.

5.4. Cancellation by Transfer BNB or the Partner

If a cancellation is initiated by Transfer BNB or the Partner less than 24 hours before the scheduled pickup time, Transfer BNB guarantees either an equivalent alternative transfer at no additional cost or a full refund of the Transfer Price.

5.5. Refund Processing

Approved refunds will be processed to the original payment method within 14 business days of the refund confirmation. Transfer BNB shall not be liable for any delays caused by your bank or payment provider.

6. Waiting Time

6.1. Complimentary Waiting Time

The assigned driver will wait at the designated pickup location for the following complimentary periods:

• Airport pickups: 60 minutes from the actual flight landing time;
• Port and railway station pickups: 30 minutes from the scheduled pickup time;
• All other pickups: 15 minutes from the scheduled pickup time.

6.2. Flight Delays

Where a valid flight number has been provided at the time of booking, the Partner may check publicly available flight status information. If your flight is subject to a minor delay (within the complimentary waiting period), the driver will wait at the pickup location until the end of the complimentary period. If your flight arrives earlier than scheduled, the driver will arrive at the originally scheduled pickup time.

If your flight is delayed beyond the complimentary waiting period, the Partner is not obligated to continue waiting. You must contact Transfer BNB as soon as you become aware of the delay to arrange an updated pickup time. Transfer BNB will liaise with the Partner to accommodate the delay where possible. Additional charges may apply for extended waiting times beyond the complimentary period.

6.3. Excessive Waiting Time

If you fail to arrive at the designated pickup location within the complimentary waiting period, the Partner may leave the location and the transfer will be classified as a Client No-Show (see Section 7). No refund will be issued.

7. No-Show Policy

7.1. Client No-Show

A "Client No-Show" occurs when:

• You fail to arrive at the designated pickup location within the complimentary waiting period;
• You are not reachable by phone or other contact methods provided at the time of booking;
• You cancel the booking on the day of the transfer without prior notice.

In the event of a Client No-Show, no refund will be issued and the full Transfer Price is forfeited.

7.2. Partner No-Show

A "Partner No-Show" occurs when the assigned driver fails to arrive at the designated pickup location within a reasonable time of the scheduled pickup time and cannot be contacted. In the event of a Partner No-Show, Transfer BNB will arrange an alternative transfer at no additional cost or issue a full refund of the Transfer Price.

8. Luggage

8.1. Luggage Allowance

The luggage allowance is determined by the vehicle type selected at the time of booking. Standard allowances are displayed during the booking process. You are responsible for ensuring that your luggage fits within the allowance for the selected vehicle.

8.2. Excess Luggage

If you arrive with more luggage than specified in your booking and it cannot be accommodated in the vehicle, the Partner may refuse to transport the excess luggage. In such cases, you may be required to arrange alternative transport for the excess luggage at your own expense. No refund will be issued.

8.3. Liability for Luggage

The Partner is responsible for the safe transport of luggage loaded into the vehicle. Transfer BNB is not liable for any loss, damage, or theft of luggage during the Transport Service. Any claims for lost or damaged luggage should be directed to the Partner. We recommend that you obtain appropriate travel insurance to cover loss or damage to personal belongings.

8.4. Prohibited Items

You may not transport dangerous goods, illegal substances, weapons, or any items prohibited by applicable laws. The Partner reserves the right to refuse transport of any item that poses a safety risk or violates legal requirements.

9. Special Requests & Accessibility

9.1. Special Requests

You may submit special requests (child seats, wheelchair accessibility, pet transport, etc.) at the time of booking. Special requests are subject to availability and confirmation by the Partner. Transfer BNB cannot guarantee that all special requests will be accommodated.

9.2. Child Seats

If you are travelling with children, you are responsible for ensuring that appropriate child safety seats are available and properly installed. Some Partners may provide child seats upon request - confirm availability and suitability when booking. If no child seat is available and you choose to proceed with the transfer, you do so at your own risk and responsibility.

9.3. Accessibility

Transfer BNB is committed to providing accessible transport options where possible. If you require wheelchair-accessible vehicles or other accessibility accommodations, please specify this at the time of booking. We will make reasonable efforts to arrange suitable transport, but availability may be limited in certain locations.

9.4. Pets

Pet transport is subject to Partner approval and must be requested at the time of booking. Additional charges may apply. Pets must be transported in appropriate carriers or restraints as required by the Partner. You are responsible for any damage or cleaning costs caused by your pet.

10. Passenger Conduct

10.1. Acceptable Behaviour

All passengers must behave in a respectful and lawful manner during the Transport Service. You must comply with all reasonable instructions given by the driver and respect the vehicle and its equipment.

10.2. Refusal of Service

The Partner reserves the right to refuse or terminate the Transport Service if a passenger:

• Behaves in a threatening, abusive, or disorderly manner;
• Appears to be under the influence of alcohol or drugs to an extent that poses a risk to safety;
• Smokes or vapes inside the vehicle;
• Damages or risks damaging the vehicle or any property;
• Possesses weapons or items that may be considered dangerous;
• Violates applicable laws or public order.

In such cases, no refund or compensation shall be due. The passenger shall be financially responsible for any damage caused to the vehicle, including cleaning costs, as documented by the Partner.

10.3. Vehicle Selection

You are responsible for selecting a vehicle type that is appropriate for the number of passengers and the amount of luggage. Transfer BNB shall not be liable for issues arising from an inadequate vehicle selection.

10.4. Communication

You must be reachable by phone and/or email on the day of the Transfer. Failure to be contactable may result in the service being classified as a Client No-Show (see Section 7).

10.5. Departure Transfers – Client Responsibility

For transfers to airports, ports, railway stations, or any other departure point, it is your sole responsibility to calculate sufficient travel time, taking into account potential traffic congestion, seasonal busy periods, road works, diversions, and other foreseeable or unforeseeable delays. We strongly recommend that you allow a generous buffer when scheduling your pickup time.

You should communicate with the assigned Partner or driver before the pickup to confirm the planned departure time and expected travel duration. Neither Transfer BNB nor the Partner shall be liable for missed flights, ferries, trains, or other connections caused by traffic conditions, road closures, accidents, adverse weather, or any other circumstances beyond their control. Missed departures due to such events are not grounds for a refund.

10.6. Travel Insurance

Transfer BNB strongly recommends that you obtain appropriate travel insurance before each journey, regardless of its length or destination. Your insurance should ideally cover flight delays and cancellations, missed connections, personal injury, loss or damage to luggage, and other travel disruptions.

Transfer BNB is not an insurer and does not provide any form of insurance coverage. Where a Transport Service is disrupted or cannot be performed due to circumstances beyond the control of Transfer BNB or the Partner (including but not limited to flight delays, cancellations, or adverse weather), you are encouraged to pursue a claim through your travel insurance provider.

11. Changes & Cancellations by Transfer BNB

Transfer BNB will inform you as soon as reasonably possible if the Partner needs to make a significant change to your confirmed Transport Service or if it must be cancelled. We will use all reasonable efforts to arrange suitable alternative transport at no extra cost. If no alternative is available, you will receive a full refund.

Transfer BNB reserves the right to contact you to correct inaccuracies or incomplete information in your booking. If corrections affect the Transfer Price, you will be offered the updated price. If you decline, you may cancel the booking free of charge and receive a full refund.

12. Force Majeure

Neither Transfer BNB nor the Partner shall be liable for failure or delay in performing obligations under these Terms caused by events beyond reasonable control, including but not limited to: natural disasters, extreme weather conditions, pandemics or epidemics, terrorist activity, civil unrest, war, government restrictions, strikes, road closures, accidents, or other unforeseeable circumstances ("Force Majeure Events").

In the event of a Force Majeure Event, Transfer BNB will make all reasonable efforts to inform affected Clients and, where possible, offer alternative arrangements. If the Transport Service cannot be provided, a full refund will be issued.

13. Limitation of Liability

13.1. Intermediary Role

Transfer BNB acts solely as a booking intermediary. Our liability is limited to accurately transmitting booking information between Clients and Partners and processing payments. We accept no responsibility for the actual provision of Transport Services.

13.2. Exclusion of Liability

To the fullest extent permitted by law, Transfer BNB shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost profits, personal injury, property damage, loss or theft of luggage, delays, missed connections, or any other loss arising from or in connection with the Transport Service, regardless of whether Transfer BNB has been advised of the possibility of such damages.

13.3. Maximum Liability

In the event that Transfer BNB is found liable on any basis, its maximum aggregate liability shall not exceed the Transfer Price paid by the Client for the relevant booking. This limitation does not apply to liability for death or personal injury caused by the negligence of Transfer BNB or its employees.

13.4. Third-Party Information

Vehicle images, estimated travel times, route maps, and other descriptions displayed on the Platform are for illustrative purposes only and may differ from the actual service. Transfer BNB does not guarantee the accuracy of information provided by Partners.

13.5. Insurance

All Transport Services are covered under the public liability insurance of the Partner or their subcontracted provider, in accordance with applicable laws. Any claims for personal injury, death, or property damage during the Transport Service should be directed to the Partner.

14. Complaints & Disputes

14.1. Reporting Issues

If you encounter a problem with your Transport Service, please notify Transfer BNB as soon as possible during or immediately after the transfer by contacting our support team. You may also submit a written complaint via email to info@transferbnb.com.

14.2. Complaint Deadline

All complaints must be received in writing within 14 days of the transfer date. Failure to submit a complaint within this period may affect our ability to investigate the matter and your entitlement to a remedy.

14.3. Investigation & Resolution

Transfer BNB will acknowledge receipt of your complaint and endeavour to investigate and resolve it within 30 days. We will liaise with the Partner as necessary. Digital records, communication logs, and GPS data may be used as evidence in the investigation.

14.4. EU Online Dispute Resolution

The European Commission provides an online dispute resolution platform, accessible at https://ec.europa.eu/consumers/odr. This platform may be used for out-of-court settlement of disputes arising from online service contracts.

15. Intellectual Property

All content on the Platform, including text, logos, graphics, images, software, and design elements, is the property of Transfer BNB or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes related to booking Transport Services.

You may not copy, reproduce, modify, distribute, transmit, display, sell, licence, or create derivative works from any content on the Platform without the prior written consent of Transfer BNB. You may not use automated tools (scraping, data mining, etc.) or commercial exploitation of the Platform.

16. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Transfer BNB processes personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Latvian data protection legislation. To fulfil your booking, necessary personal data (name, contact details, pickup information) will be shared with the assigned Partner. Partners receive only the minimum information necessary to perform the Transport Service.

To exercise your data protection rights, please contact info@transferbnb.com.

17. Cookies

The Platform uses cookies and similar technologies to ensure proper functionality, remember your preferences, and analyse usage patterns. By continuing to use the Platform, you consent to the use of cookies as described in our Cookie Banner. You may manage cookie preferences through your browser settings.

18. General Provisions

18.1. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Latvia. In the event of any dispute, the competent courts of the Republic of Latvia shall have exclusive jurisdiction.

18.2. Language

These Terms & Conditions are drafted in English. In the event of any inconsistency between the English version and any translation, the English version shall prevail.

18.3. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

18.4. No Waiver

Failure by Transfer BNB to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

18.5. Assignment

Transfer BNB may assign, transfer, or subcontract any or all of its rights and obligations under these Terms at any time without your consent. You may not assign your rights or obligations without the prior written consent of Transfer BNB.

18.6. Third-Party Rights

A person who is not a party to these Terms has no right to enforce any provision herein.

18.7. Entire Agreement

These Terms & Conditions, together with the Booking Confirmation and the Privacy Policy, constitute the entire agreement between you and Transfer BNB regarding the use of the Platform and booking of Transport Services. They supersede all prior agreements, understandings, and representations.

18.8. Contact

If you have any questions about these Terms & Conditions, please contact us: