Terms & Conditions

1. Definitions & Introduction

1.1. Definitions

• "Platform" means the website transferbnb.com, including any mobile application or sub-domain operated by Transfer BNB.
• "Transfer BNB", "Company", "we", "us", or "our" refers to SIA Transfer BNB, a limited liability company registered in the Republic of Latvia, registration number 40203599093, VAT number LV40203599093.
• "Client", "you", or "your" refers to any individual or legal entity who books a Transport Service through the Platform.
• "Partner" or "Carrier" refers to an independent, professional third-party transport provider registered on the Platform who performs the Transport Service.
• "Transport Service" or "Transfer" refers to the passenger transportation service between a designated pickup and drop-off location, as specified in the Booking Confirmation.
• "Booking Confirmation" is the official confirmation issued by Transfer BNB via email upon successful booking and payment, containing all relevant details of the Transfer.
• "Transfer Price" means the total price payable by the Client for the Transport Service, as displayed at the time of booking.

1.2. Agreement

By completing a booking through the Platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to any part of these Terms, you must not use the Platform or make a booking.

These Terms & Conditions, together with your Booking Confirmation and our Privacy Policy, constitute the entire agreement between you and Transfer BNB regarding your use of the Platform and the booking of Transport Services.

1.3. Amendments

Transfer BNB reserves the right to amend these Terms & Conditions at any time. Changes will be published on the Platform with an updated revision date. Continued use of the Platform after such changes constitutes acceptance. Changes do not affect bookings already confirmed before the date of amendment.

1.4. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts to make a booking. Minors may travel as passengers only when accompanied by an adult. By making a booking, you confirm that you meet these requirements and that you have authority to accept these Terms on behalf of all passengers listed in the booking.

2. About Transfer BNB

2.1. Role of Transfer BNB

Transfer BNB operates a digital booking platform that connects Clients with independent Partners who provide Transport Services. Transfer BNB acts solely as an intermediary and is not a transport provider, licensed carrier, or operator of vehicles.

When you complete a booking through the Platform, you enter into a direct contractual relationship with the Partner assigned to fulfil your Transfer. Transfer BNB is not a party to the transport contract between you and the Partner.

2.2. Acknowledgements

By using the Platform, you acknowledge and agree that:

• Transfer BNB does not own, operate, or manage any vehicles and does not employ any drivers;
• The Partner is solely responsible for the execution, quality, safety, and legality of the Transport Service;
• Drivers engaged by Partners are not employees or agents of Transfer BNB;
• Transfer BNB facilitates communication, processes payments, and coordinates bookings, but does not control or supervise the actual transport;
• Transfer BNB shall not be liable for the acts or omissions of any Partner or their drivers during the provision of Transport Services.

2.3. Quality Commitment

Although Transfer BNB does not directly provide Transport Services, we are committed to maintaining high service standards. We carefully select Partners, monitor service quality through client feedback and ratings, and take appropriate action where standards are not met, including temporary or permanent suspension of Partner access.

3. Booking Procedure

3.1. Offers and Offer Validity

When you submit a transfer request through the Platform, one or more Partners may respond with Offers specifying a Transfer Price and vehicle details. Each Offer has a validity period — a window during which the Partner commits to honouring the stated price and availability. The validity period is displayed as a date on the Offer (e.g. "Valid until 15 Feb") and is determined by the time remaining until your scheduled transfer.

If you do not select an Offer before its validity period expires, that Offer will expire automatically and will no longer be available. If all Offers for your request expire, you may submit a new request or wait for a Partner to submit an updated Offer. Partners may renew expired Offers with an updated price.

3.2. Placing a Booking

To book a Transfer, select an active Offer on the Platform and proceed to payment. You must provide accurate information including: pickup and drop-off locations, date and time, number of passengers, luggage details, and any special requests. All bookings must be placed at least 24 hours before the scheduled pickup time, unless otherwise indicated on the Platform.

3.3. Booking Confirmation

After successful payment, Transfer BNB will issue a Booking Confirmation to the email address provided during the booking process. The Booking Confirmation serves as your voucher and contains all relevant details including the Partner's contact information. You must present or have available the Booking Confirmation for both outward and return transfers.

3.4. Accuracy of Information

It is your responsibility to verify the accuracy of all information in the Booking Confirmation, including travel times, locations, flight numbers, and contact details. You must inform us of any errors promptly. Transfer BNB shall not be held responsible for issues arising from incorrect or incomplete information provided by the Client at the time of booking.

3.5. Contact Details

Upon successful booking and payment, full Partner contact details (driver name, phone number) will be provided to you, and your contact details will be shared with the Partner. Prior to payment, only limited booking details are visible. For any communication regarding your booking, we recommend using the Platform's internal messaging system where possible. You may also contact our support team at [email protected].

4. Prices & Payment

4.1. Pricing

The Transfer Price displayed on the Platform at the time of booking is the price you will pay. Prices may vary based on route, vehicle type, number of passengers, date, and time. Transfer BNB reserves the right to update prices at any time, but price changes do not affect bookings already confirmed.

4.2. Payment

Full payment of the Transfer Price is required at the time of booking. Payment is processed securely through Stripe, our third-party payment processor. Transfer BNB does not store your full credit or debit card details. The payment methods accepted are displayed during the booking process.

4.3. Currency

Prices are displayed in the currency indicated on the Platform. Your bank or card issuer may apply currency conversion fees if your payment currency differs from the displayed currency. Such fees are your responsibility.

4.4. Vehicle Substitution

Depending on availability, the vehicle selected at the time of booking may be replaced by a vehicle of equal or larger capacity, or by multiple vehicles if necessary. If the service is performed with a higher-class vehicle, the original booked price applies. In exceptional cases, a lower-class vehicle of adequate capacity may be used, in which case the price difference will be refunded.

4.5. Taxes

The Transfer Price includes the cost of the Transport Service. The Partner is solely responsible for all taxes, duties, and fiscal obligations arising from the provision of the Transport Service. Transfer BNB does not collect or remit taxes on behalf of Partners or Clients in relation to Transport Services.

5. Cancellation & Refunds

5.1. Cancellation by the Client

You may cancel a confirmed booking by contacting Transfer BNB or through the Platform. The following cancellation terms apply:

• Free cancellation is available up to 24 hours before the scheduled pickup time. A full refund of the Transfer Price will be issued.
• Cancellations made less than 24 hours before the scheduled pickup time are subject to a 100% cancellation fee. No refund will be issued.

5.2. Peak Date Exceptions

For bookings on the following peak dates, an extended 72-hour cancellation window applies:

• The last Saturday of the year;
• The first Saturday of the new year;
• The first three Saturdays in February.

For peak date bookings, a 100% cancellation fee applies for cancellations made less than 72 hours before the scheduled pickup time.

5.3. Changes to Bookings

If you wish to amend your booking (date, time, pickup or drop-off location, number of passengers, etc.), please contact us as soon as possible. Changes are subject to availability and may result in a revised Transfer Price. A change to essential booking terms may be treated as a cancellation of the original booking and a new booking at the applicable price. Changes requested less than 24 hours before the scheduled pickup time cannot be guaranteed.

5.4. Cancellation by Transfer BNB or the Partner

If a cancellation is initiated by Transfer BNB or the Partner less than 24 hours before the scheduled pickup time, Transfer BNB guarantees either an equivalent alternative transfer at no additional cost or a full refund of the Transfer Price.

5.5. Refund Processing

Approved refunds will be processed to the original payment method within 14 business days of the refund confirmation. Transfer BNB shall not be liable for any delays caused by your bank or payment provider.

6. Waiting Time

6.1. Complimentary Waiting Time

The assigned driver will wait at the designated pickup location for the following complimentary periods:

• Airport pickups: 60 minutes from the actual flight landing time;
• Port and railway station pickups: 30 minutes from the scheduled pickup time;
• All other pickups: 15 minutes from the scheduled pickup time.

6.2. Flight Delays

Where a valid flight number has been provided at the time of booking, the Partner may check publicly available flight status information. If your flight is subject to a minor delay (within the complimentary waiting period), the driver will wait at the pickup location until the end of the complimentary period. If your flight arrives earlier than scheduled, the driver will arrive at the originally scheduled pickup time.

If your flight is delayed beyond the complimentary waiting period, the Partner is not obligated to continue waiting. You must contact Transfer BNB as soon as you become aware of the delay to arrange an updated pickup time. Transfer BNB will liaise with the Partner to accommodate the new time where possible, but availability is not guaranteed and additional charges may apply.

6.3. Extended Delays & Flight Cancellations

In the event of a significant flight delay (several hours or more) or a flight cancellation, the original booking may no longer be serviceable. In such cases, Transfer BNB will assess the situation on a case-by-case basis and work with the Partner to find a solution. Refund eligibility will be determined individually based on the circumstances, the notice given, and the Partner's ability to accommodate the change.

Transfer BNB is not responsible for delays or cancellations caused by airlines, air traffic control, weather, or any other circumstances beyond its control. Clients are strongly encouraged to obtain appropriate travel insurance that covers flight delays, cancellations, and missed connections (see Section 11.6).

6.4. Additional Waiting Time

If you require additional waiting time beyond the complimentary period, please contact the driver or Transfer BNB. Additional waiting time is subject to driver availability and may incur extra charges as communicated by the driver or Transfer BNB.

7. Client No-Show

7.1. Definition

A "Client No-Show" occurs when the Client (or the passenger on whose behalf the booking was made) fails to appear at the confirmed pickup location within the complimentary waiting time and cannot be reached by the driver or Transfer BNB.

7.2. Consequences

In the event of a Client No-Show, no refund of the Transfer Price (whether full payment or prepayment) shall be issued. If the booking includes a return transfer, and no confirmation is received from you at least 24 hours before the return pickup time, the return leg may also be treated as a No-Show.

7.3. Client Responsibility

You must be reachable by phone on the day of the transfer using the contact number provided during booking. The assigned driver will attempt to contact you if you are not at the pickup location. Failure to respond to the driver's contact attempts within the complimentary waiting period will result in the transfer being classified as a Client No-Show.

7.4. Disputes

If you believe a No-Show classification is incorrect, you must contact Transfer BNB within 7 days of the scheduled transfer date at [email protected]. Transfer BNB will investigate the matter using available evidence, including communication logs and driver records, and notify you of its decision within 14 business days.

8. Partner / Driver No-Show

The Partner's driver is required to be at the designated pickup location at the scheduled time. If the driver does not appear within the complimentary waiting time and cannot be reached, please contact Transfer BNB immediately using the support number provided in your Booking Confirmation.

Transfer BNB will make all reasonable efforts to arrange an alternative transfer. If no alternative can be arranged, you are entitled to a full refund. If you arrange your own transport due to a confirmed Partner No-Show, Transfer BNB will issue a full refund upon receipt of reasonable evidence of the incident, provided the claim is made within 7 days of the scheduled transfer.

9. Baggage

9.1. Standard Allowance

Each passenger is entitled to one standard suitcase (approximately 56 cm × 45 cm × 25 cm) and one piece of hand luggage. The total number of passengers and pieces of luggage must not exceed the capacity of the selected vehicle.

9.2. Additional or Non-Standard Luggage

If you are carrying oversized, additional, or non-standard luggage (such as sports equipment, musical instruments, wheelchairs, or pet carriers), you must declare this during the booking process in the special requests or extras section. Failure to declare additional luggage may result in the assigned vehicle being unable to accommodate your items.

9.3. Excess Luggage at Pickup

If the actual luggage at pickup exceeds what was declared and the vehicle cannot accommodate it, the driver may carry only the originally declared number of passengers and luggage. Transfer BNB shall not be liable for any inconvenience arising from undeclared excess luggage, and no refund shall be due.

9.4. Responsibility

It is your responsibility to ensure that all luggage is loaded into and unloaded from the vehicle. Neither Transfer BNB nor the Partner shall be liable for luggage that was not loaded or was left behind in the vehicle after the service.

10. Special Requests & Extras

You may include special requests at the time of booking (e.g., child safety seats, meet and greet, extra stops). Transfer BNB will use reasonable efforts to communicate these requests to the Partner. However, special requests are not guaranteed unless explicitly confirmed in the Booking Confirmation.

Additional services or extras may be subject to availability and additional charges, which will be indicated during the booking process.

11. Client Obligations

11.1. Travel Documents

It is your sole responsibility to ensure that you and all passengers hold valid travel documents required for the journey, including passports, visas, permits, and any health-related documentation. Neither Transfer BNB nor the Partner shall be liable if the Transfer cannot be completed due to missing or invalid travel documents.

11.2. Passenger Conduct

All passengers must behave in a safe, respectful, and lawful manner during the Transfer. The Partner or driver reserves the right to refuse or terminate the service if any passenger:

• Is under the influence of alcohol, illegal substances, or medication to a degree that compromises safety;
• Engages in threatening, abusive, or violent behaviour toward the driver, other passengers, or third parties;
• Damages or risks damaging the vehicle or any property;
• Possesses weapons or items that may be considered dangerous;
• Violates applicable laws or public order.

In such cases, no refund or compensation shall be due. The passenger shall be financially responsible for any damage caused to the vehicle, including cleaning costs, as documented by the Partner.

11.3. Vehicle Selection

You are responsible for selecting a vehicle type that is appropriate for the number of passengers and the amount of luggage. Transfer BNB shall not be liable for issues arising from an inadequate vehicle selection.

11.4. Communication

You must be reachable by phone and/or email on the day of the Transfer. Failure to be contactable may result in the service being classified as a Client No-Show (see Section 7).

11.5. Departure Transfers – Client Responsibility

For transfers to airports, ports, railway stations, or any other departure point, it is your sole responsibility to calculate sufficient travel time, taking into account potential traffic congestion, seasonal busy periods, road works, diversions, and other foreseeable or unforeseeable delays. We strongly recommend that you allow a generous buffer when scheduling your pickup time.

You should communicate with the assigned Partner or driver before the pickup to confirm the planned departure time and expected travel duration. Neither Transfer BNB nor the Partner shall be liable for missed flights, ferries, trains, or other connections caused by traffic conditions, road closures, accidents, adverse weather, or any other circumstances beyond their control. Missed departures due to such events are not grounds for a refund.

11.6. Travel Insurance

Transfer BNB strongly recommends that you obtain appropriate travel insurance before each journey, regardless of its length or destination. Your insurance should ideally cover flight delays and cancellations, missed connections, personal injury, loss or damage to luggage, and other travel disruptions.

Transfer BNB is not an insurer and does not provide any form of insurance coverage. Where a Transport Service is disrupted or cannot be performed due to circumstances beyond the control of Transfer BNB or the Partner (including but not limited to flight delays, cancellations, or adverse weather), you are encouraged to pursue a claim through your travel insurance provider.

12. Changes & Cancellations by Transfer BNB

Transfer BNB will inform you as soon as reasonably possible if the Partner needs to make a significant change to your confirmed Transport Service or if it must be cancelled. We will use all reasonable efforts to arrange suitable alternative transport at no extra cost. If no alternative is available, you will receive a full refund.

Transfer BNB reserves the right to contact you to correct inaccuracies or incomplete information in your booking. If corrections affect the Transfer Price, you will be offered the updated price. If you decline, you may cancel the booking free of charge and receive a full refund.

13. Force Majeure

Neither Transfer BNB nor the Partner shall be liable for failure or delay in performing obligations under these Terms caused by events beyond reasonable control, including but not limited to: natural disasters, extreme weather conditions, pandemics or epidemics, terrorist activity, civil unrest, war, government restrictions, strikes, road closures, accidents, or other unforeseeable circumstances ("Force Majeure Events").

In the event of a Force Majeure Event, Transfer BNB will make all reasonable efforts to inform affected Clients and, where possible, offer alternative arrangements. If the Transport Service cannot be provided, a full refund will be issued.

14. Limitation of Liability

14.1. Intermediary Role

Transfer BNB acts solely as a booking intermediary. Our liability is limited to accurately transmitting booking information between Clients and Partners and processing payments. We accept no responsibility for the actual provision of Transport Services.

14.2. Exclusion of Liability

To the fullest extent permitted by law, Transfer BNB shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost profits, personal injury, property damage, loss or theft of luggage, delays, missed connections, or any other loss arising from or in connection with the Transport Service, regardless of whether Transfer BNB has been advised of the possibility of such damages.

14.3. Maximum Liability

In the event that Transfer BNB is found liable on any basis, its maximum aggregate liability shall not exceed the Transfer Price paid by the Client for the relevant booking. This limitation does not apply to liability for death or personal injury caused by the negligence of Transfer BNB or its employees.

14.4. Third-Party Information

Vehicle images, estimated travel times, route maps, and other descriptions displayed on the Platform are for illustrative purposes only and may differ from the actual service. Transfer BNB does not guarantee the accuracy of information provided by Partners.

14.5. Insurance

All Transport Services are covered under the public liability insurance of the Partner or their subcontracted provider, in accordance with applicable laws. Any claims for personal injury, death, or property damage during the Transport Service should be directed to the Partner.

15. Complaints & Disputes

15.1. Reporting Issues

If you encounter a problem with your Transport Service, please notify Transfer BNB as soon as possible during or immediately after the transfer by contacting our support team. You may also submit a written complaint via email to [email protected].

15.2. Complaint Deadline

All complaints must be received in writing within 14 days of the transfer date. Failure to submit a complaint within this period may affect our ability to investigate the matter and your entitlement to a remedy.

15.3. Investigation & Resolution

Transfer BNB will acknowledge receipt of your complaint and endeavour to investigate and resolve it within 30 days. We will liaise with the Partner as necessary. Digital records, communication logs, and GPS data may be used as evidence in the investigation.

15.4. EU Online Dispute Resolution

The European Commission provides an online dispute resolution platform, accessible at https://ec.europa.eu/consumers/odr. This platform may be used for out-of-court settlement of disputes arising from online service contracts.

16. Intellectual Property

All content on the Platform, including text, logos, graphics, images, software, and design elements, is the property of Transfer BNB or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes related to booking Transport Services.

You may not copy, reproduce, modify, distribute, transmit, display, sell, licence, or create derivative works from any content on the Platform without the prior written consent of Transfer BNB. You may not use automated tools (scraping, data mining, etc.) or commercial exploitation of the Platform.

17. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Transfer BNB processes personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Latvian data protection legislation. To fulfil your booking, necessary personal data (name, contact details, pickup information) will be shared with the assigned Partner. Partners receive only the minimum information necessary to perform the Transport Service.

To exercise your data protection rights, please contact [email protected].

18. Cookies

The Platform uses cookies and similar technologies to ensure proper functionality, remember your preferences, and analyse usage patterns. By continuing to use the Platform, you consent to the use of cookies as described in our Cookie Banner. You may manage cookie preferences through your browser settings.

19. Reviews

19.1. Submitting Reviews

After a completed Transfer, you may receive an email invitation to review the service. The review system allows you to separately rate the Driver (professionalism, driving, communication) and the Company (punctuality, vehicle condition, accuracy, value) on a 1–5 star scale. You may also leave optional written feedback of up to 500 characters. The review link is valid for 14 days from the date it is sent.

19.2. Review Guidelines

When submitting a review, you agree that:

• Your review is based on your genuine personal experience with the Transport Service;
• Your review is honest, accurate, and not intentionally misleading;
• Your review does not contain abusive, offensive, discriminatory, or defamatory language;
• You will not submit a review on behalf of someone who did not use the service.

19.3. Publication and Display

Submitted reviews are published on the Partner's profile on the Platform. Your review will display your first name and last initial, the transfer route, and the month and year of the transfer. Your full name, exact date, and booking details are not displayed publicly.

19.4. Moderation

Transfer BNB reserves the right to moderate, hide, or remove reviews that violate these guidelines, are suspected of being fraudulent, or are the subject of a successful dispute. Transfer BNB is not obligated to publish every review and may remove reviews at its sole discretion. Reviews cannot be edited after submission.

20. General Provisions

20.1. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Latvia. In the event of any dispute, the competent courts of the Republic of Latvia shall have exclusive jurisdiction.

20.2. Language

These Terms & Conditions are drafted in English. In the event of any inconsistency between the English version and any translation, the English version shall prevail.

20.3. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

20.4. No Waiver

Failure by Transfer BNB to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

20.5. Assignment

Transfer BNB may assign, transfer, or subcontract any or all of its rights and obligations under these Terms at any time without your consent. You may not assign your rights or obligations without the prior written consent of Transfer BNB.

20.6. Third-Party Rights

A person who is not a party to these Terms has no right to enforce any provision herein.

20.7. Entire Agreement

These Terms & Conditions, together with the Booking Confirmation and the Privacy Policy, constitute the entire agreement between you and Transfer BNB regarding the use of the Platform and booking of Transport Services. They supersede all prior agreements, understandings, and representations.

20.8. Contact

If you have any questions about these Terms & Conditions, please contact us: