Frequently Asked Questions

TransferBnB is a transfer marketplace. You enter your pickup location, destination, and travel details. Verified carriers in that area then send you offers with their price, vehicle photos, rating, and details. You compare the offers and choose the one that fits - whether that's the lowest price, the best-rated carrier, or a specific vehicle type.

Enter your route (from and to), select your preferred vehicle class, pick your date and time, and submit your request. Carriers in your area will send offers, which you can compare side by side. Once you choose an offer and complete payment, your booking is confirmed instantly.

Yes. You can book one-way or return transfers. For return trips, you'll receive separate offers for each direction - giving you the flexibility to choose different carriers or vehicles if you prefer.

The earlier you book, the more offers you're likely to receive - and the more competitive the pricing tends to be. We recommend booking at least a few days ahead, though last-minute bookings are possible depending on carrier availability in your area.

This feature is coming soon. For now, transfers are point-to-point between your pickup and drop-off location.

The price shown in each carrier's offer is the total price for your transfer. It includes the journey, free waiting time (up to 60 minutes at airports, 30 minutes at train/bus/port stations, 15 minutes at other pickup locations), and any road tolls. There are no hidden fees.

Unlike traditional transfer services with fixed rates, TransferBnB uses a marketplace model. Carriers set their own prices based on the route, vehicle type, and their availability. This competition typically results in fair, market-driven pricing - often lower than fixed-rate alternatives, especially when you book in advance.

All payments are processed securely through Stripe, one of the world's leading payment processors. You pay online when you accept an offer and confirm your booking. We accept major credit and debit cards.

No. The price in the carrier's offer is what you pay. Waiting time within the standard allowance, tolls, and the journey itself are all included. If any additional charges could apply (for example, extended waiting time beyond the free allowance), this would be communicated clearly before your transfer.

Yes. If you cancel more than 24 hours before your scheduled pickup time, you receive a full refund. For pickups on peak dates - the last Saturday of December, the first Saturday of January, and the first three Saturdays of February - the free cancellation window extends to 72 hours before pickup. Cancellations made inside those windows are non-refundable.

If you need to change your booking - such as the date, time, or pickup location - contact us at [email protected] as soon as possible. We'll work with the carrier to accommodate your changes where we can.

Once your booking is confirmed, you'll receive your carrier's details - including the driver's name, phone number, vehicle type, and license plate. For airport pickups, your driver will meet you in the arrivals hall with a name sign.

Your carrier tracks your flight and adjusts the pickup time based on your actual arrival. You won't be charged extra for flight delays. Up to 60 minutes of free waiting time is included from the moment your flight lands.

In the rare event that a carrier fails to show up, you'll receive a full refund. Contact us at [email protected] immediately with your booking reference, and we'll handle the rest. We take carrier reliability seriously - repeated no-shows result in penalties, suspension, and removal from the platform.

Yes. You'll receive your driver's contact information once the booking is confirmed, so you can coordinate directly if needed.

Free waiting time depends on your pickup location. At airports, your driver will wait up to 60 minutes from your flight's actual arrival. At train stations, ports, and bus stations, the wait is 30 minutes from the scheduled arrival. At all other locations, it's 15 minutes from your scheduled pickup time.

First, check the driver details in your booking confirmation and try calling or messaging them directly - minor delays can sometimes happen due to traffic or parking restrictions. If the driver is significantly late and you can't reach them, contact us at [email protected] with your booking reference. We'll investigate the situation, contact the carrier on your behalf, and work to resolve it. Depending on the circumstances, you may be entitled to a partial or full refund.

If you're unable to contact your driver using the phone number provided in your booking confirmation, email us at [email protected] right away with your booking reference. We'll reach out to the carrier through our channels and get you an update as quickly as possible.

If the vehicle that arrives doesn't match what was shown in the offer you accepted (wrong class, wrong size, missing features like a child seat), you have the right to refuse the transfer. Contact us at [email protected] with your booking reference and a photo of the vehicle if possible. We'll open a dispute with the carrier. If the vehicle doesn't meet the agreed terms, you're entitled to a refund.

If you feel unsafe or experience any issue during your ride - such as reckless driving, an unclean vehicle, or unprofessional behavior - please contact local emergency services if your safety is at risk. Once you're safe, email us at [email protected] with your booking reference and a description of what happened. We investigate every complaint seriously. Carriers who violate our service standards face penalties, suspension, or permanent removal.

Email us at [email protected] within 7 days of your transfer with your booking reference and as much detail as possible (photos, screenshots of communication, times). We'll open an investigation, contact the carrier, and aim to resolve the issue fairly. Both sides have the opportunity to provide evidence, and we'll make a determination based on the facts.

We understand how stressful this situation is. Contact us at [email protected] immediately with your booking reference. We'll investigate the cause of the delay with the carrier. While TransferBnB and our carriers are not liable for consequential costs like missed flights, rebooking fees, or hotel cancellations, you may be entitled to a refund of your transfer fee depending on the circumstances. We always recommend allowing extra time and carrying appropriate travel insurance for peace of mind.

If luggage is damaged or lost during your transfer, contact us at [email protected] with your booking reference, a description of the issue, and photos if possible. We'll open an investigation with the carrier. All carriers on TransferBnB are required to carry valid insurance, which should cover incidents like these. We'll help mediate between you and the carrier to reach a resolution.

Every carrier on TransferBnB goes through a verification process. We check transportation licenses, insurance coverage, and business documentation. Each vehicle they add is individually reviewed and approved before it can appear in offers to travelers.

Each offer shows the carrier's overall rating, number of completed trips, actual vehicle photos, languages spoken, and their price. You choose based on whatever matters most to you. Some travelers prioritize price, others look for the highest-rated carrier, and some want a specific vehicle class. The choice is yours.

Yes. All payments are processed through Stripe, which handles billions of dollars in transactions annually and meets the highest security standards (PCI Level 1). TransferBnB never sees or stores your card details.

Yes. Every carrier on TransferBnB is required to maintain valid vehicle insurance and passenger liability insurance that meets the legal requirements in their country of operation. We verify insurance documentation as part of the carrier approval process.

Yes. When booking, you can specify that you need a child seat. Carriers who can provide one will include this in their offer. Make sure to check the offer details before accepting to confirm the right type of child seat is included. If you have specific requirements (infant seat, booster seat, etc.), mention this in the booking notes so carriers can prepare accordingly.

This depends on the individual carrier. Mention in your booking notes that you'll be traveling with a pet (including size and type), and carriers who accommodate pets will include this in their offer. Not all carriers accept pets, so make sure to confirm this before accepting an offer.

Yes. Each carrier's offer shows the languages their driver speaks. You can use this to choose a carrier whose driver speaks your preferred language. This is one of the advantages of the marketplace model - you see this information upfront and make the choice yourself.

TransferBnB operates around the clock. Carriers submit offers based on their own availability, so you can request pickups at any time. Early morning and late night transfers are common for airport runs, and you'll typically receive offers regardless of the hour. Pricing is set by the carrier and stays the same whether it's 2pm or 2am - no surge pricing.

When submitting your transfer request, specify the number of passengers and luggage pieces. Carriers will factor this into their offers and provide an appropriately sized vehicle. Each vehicle class shows passenger and luggage capacity, so you can choose accordingly. If you have oversized items (ski equipment, surfboards, etc.), mention this in the booking notes.

No. TransferBnB is a technology platform that connects travelers with professional, licensed transfer carriers. We don't own vehicles or employ drivers - we provide the marketplace where you find and choose the right carrier for your journey.

We're currently operating across Europe, with our initial focus on Germany, Austria, Italy, France, and Switzerland. We're expanding to new destinations regularly.

Email us at [email protected]. We aim to respond within 24 hours on business days. If your question is about an existing booking, include your booking reference number for a faster response.