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Privacy Policy

transferbnb.com
Last updated: February 2026

1. Introduction

SIA Transfer BNB ("TransferBnB", "we", "us", or "our"), registration number 40203599093, VAT number LV40203599093, operates the website transferbnb.com (the "Platform"). This Privacy Policy explains how we collect, use, and protect your personal data when you use our Platform as a Client booking transfer services or as a Partner providing transport services.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Latvian data protection legislation.

2. Data Controller

The data controller responsible for your personal data is:

SIA Transfer BNB
Registration No: 40203599093
Email: info@transferbnb.com

3. What Data We Collect

3.1 Client Data

When you book a transfer through our Platform, we collect: your name, email address, phone number, pickup and drop-off locations, travel dates and times, flight or ferry numbers (if provided), number of passengers, and any special requests you include with your booking.

When you make a payment, your payment details are processed directly by Stripe, our payment processor. We do not store your full credit card number on our servers.

3.2 Partner Data

When you register as a Partner, we collect: your name, business name and registration number, contact details, vehicle information, driver licence details, and financial information necessary for payouts. Additional identity verification is conducted through Stripe as part of our Know Your Customer (KYC) process.

3.3 Automatically Collected Data

When you visit our Platform, we automatically collect: your IP address, browser type and version, device type, pages visited, time spent on pages, and referral source. This data is collected through cookies and similar technologies.

4. How We Use Your Data

We use your personal data to: process and manage bookings, facilitate communication between Clients and Partners, process payments and payouts, send booking confirmations and service updates, verify Partner identity and eligibility, improve our Platform and services, comply with legal obligations, and prevent fraud.

We will not use your data for purposes other than those described above without your consent, unless required by law.

6. Who We Share Your Data With

To fulfil your booking, we share relevant booking details (pickup location, time, passenger name, and contact number) with the Partner assigned to your transfer. Partners only receive the minimum information necessary to complete the service.

We also share data with: Stripe (payment processing and Partner verification), email and SMS service providers (booking notifications), and analytics providers (Platform usage analysis). We do not sell your personal data to third parties.

Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Booking records are retained for the duration required by applicable tax and accounting legislation (typically 5 years). Client account data is retained for as long as your account remains active and for 12 months after deletion. Partner data is retained for the duration of the partnership and for the period required by law following termination.

You may request earlier deletion of your data, subject to our legal retention obligations.

8. Cookies

Our Platform uses cookies to ensure proper functionality, remember your preferences, and analyse how the Platform is used. Essential cookies are necessary for the Platform to operate. Analytics cookies help us understand usage patterns. You can manage cookie preferences through your browser settings.

For detailed information about the cookies we use, please refer to our Cookie Banner displayed when you first visit the Platform.

9. Your Rights

Under the GDPR, you have the right to: access the personal data we hold about you, rectify inaccurate data, erase your data (subject to legal retention requirements), restrict processing in certain circumstances, data portability (receive your data in a structured, machine-readable format), object to processing based on legitimate interests, and withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@transferbnb.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Latvian Data State Inspectorate (www.dvi.gov.lv).

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our Platform is encrypted using SSL/TLS. Payment data is handled by Stripe, which is PCI DSS Level 1 certified.

11. Children

Our Platform is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. For significant changes, we will notify you by email or through a notice on the Platform.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SIA Transfer BNB
Email: info@transferbnb.com